Arrow Flow Support

Gameplay help

An arrow will not leave the board

Hold an arrow to preview its route. If another arrow blocks the escape path, clear the blocking arrow first. The hint control can help identify a safe move when available.

I lost all hearts

If the game offers a rewarded Continue option and a rewarded ad is available, completing the ad grants one heart while preserving the current board progress. If no rewarded ad is ready, wait briefly and try again.

I closed the app during a level

Arrow Flow saves an unfinished run locally so the Home screen can continue the saved level later. The saved state remains device-local and is not synchronized through an Arrow Flow account.

My progress is missing

Progress is primarily stored locally on the device. Deleting the app, resetting the device, clearing app data, or losing an unavailable device backup can remove local progress.

Remove Ads purchase

I purchased Remove Ads but still see something

The lifetime Remove Ads product is intended to remove automatic ads such as app-open ads and between-level interstitial ads. Optional rewarded ads can still be available when you deliberately choose an in-game reward.

Restore a previous purchase

Open the Remove Ads screen and use Restore Purchase. Make sure the device is signed in to the Apple account that originally completed the purchase and that you have an internet connection. Purchase entitlement is managed through Apple and RevenueCat.

Billing or refund request

Payments are processed by Apple. For charges, receipts, billing disputes, or refunds, use Apple’s App Store purchase support. You can also email us if you need help identifying the Arrow Flow product involved.

Ads and privacy choices

Arrow Flow uses Google AdMob and may use mediated advertising providers such as Unity Ads. Where required, Google User Messaging Platform (UMP) presents privacy choices before ads are requested. If “Ad Privacy Choices” appears in Arrow Flow Settings, you can use it to review or update the available consent options.

Apple App Tracking Transparency (ATT) permission is controlled by iOS. You can review the app’s tracking permission in iOS Settings.

Analytics and diagnostics

Arrow Flow uses Firebase services such as Analytics, Crashlytics, Remote Config, and Installations to understand app quality, diagnose crashes, and deliver operational configuration. See the Privacy Policy for details.

Privacy or data request

Review the Privacy Policy and Data Choices and Deletion instructions. Requests can be sent to devnavadiya25@gmail.com.

Contact

Support is provided by email at devnavadiya25@gmail.com. Response times can vary with message volume. One complete report with relevant details is usually easier to investigate than multiple duplicate messages.